Customer Spotlight

Customer Spotlight: Margaret Goes On Safari

Customer Spotlight

We talk to dozens of customers every day on the phones, through email, and on chat at EMS customer service. The only thing we love more than helping our customers choose the right gear is hearing about all of... Read More »

Customer Spotlight: Paige Rowland

Customer Spotlight: Paige Rowland

Customer Spotlight

Managing an outdoor retail shop you meet lots of people.  Every once in a while you meet someone special, someone who stands out.  Their energy, creativity and drive to make the world a better place takes you by surprise.... Read More »

Customer Spotlight: Tyler, Christian, and Mr. Bubbles

Customer Spotlight: Tyler, Christian, and Mr. Bubbles

Customer Spotlight

Recently Cordura Brand Fabric joined up with us to put on a photo contest.  We wanted our customers to show they were tough just like the Cordura Brand Fabric we use in our daypacks. When all the votes were... Read More »

Customer spotlight: Gearing up for GORUCK

Customer spotlight: Gearing up for GORUCK

Customer Spotlight

One of the things I love most about my job here at Eastern Mountain Sports is connecting with our customers on Facebook and Twitter. A few weeks ago I loaded up our Twitter dashboard and found this interesting mention:... Read More »

Customer Spotlight: Filming Monkeys in Indonesia

Customer Spotlight: Filming Monkeys in Indonesia

Customer Spotlight

Michelle Noyes in customer service was psyched to receive an incredibly nice email from Dale Willman, a regular customer at our Saratoga Springs, NY store along with this very cool photo of his son Adam. For the past six... Read More »